Terms & Conditions
PRICES
To the item's price you have to add the shipping cost to the destination country.
FEES AND CUSTOM DUTIES
For all the customers that live outside the European Union, taxes are not included in the price. For this reason you may be asked to pay the corresponding duties when the goods reach your Country. Duties depend on the Customs of your country and not on Klepsoo while they are on the recipient's charge.
Klepsoo cannot control or predict these charges and their amount, as Custom policies vary widely from one country to the other. If you need further information about Custom fees please contact your local Fedex, TNT, UPS or the Customs directly.
Duties are usually collected by the courier upon delivery but they may also be applied later.
PAYMENT METHODS
- Wire transfer (only in Italy)
- Cash on Delivery (COD, only in Italy and for purchases up to € 500,00)
- Credit Card (Visa, Mastercard and Amex)
- PayPal
Amex is valid for payments in Euro and USD only.
It is possible to use Discover choosing Paypal (it is not necessary to be registered with them) and bank transfer only in Italy.
It is safe to use your credit card to purchase items through Klepsoo; We guarantee that every transaction you make at Klepsoo.com is safe.
Klepsoo adopts the Italian Banca Sella Group's 'Gestpay' online payment system and can thus guarantee the very highest security standards for all online transactions during every step of data transmission.
Credit Card data in transit are transmitted only via the Banca Sella server (protected by the SSL3 security protocol with high-grade 128 bit encryption: the highest safety standard currently available using server-side certification) and subsequently to the international authorisation circuits.
Buyers credit card numbers are never recorded by Klepsoo server and cannot be traced.
For any further information regarding security you may contact us at the following address:
For any further information regarding security you may contact us at the following address: info@klepsoo.com
HOW TO RETURN ITEMS
Please refer to our Return policy page to return your purchase.
PACKAGING AND DELIVERY
All our shipments can be tracked after 24/48 hours from the receipt of the prepared package confirmation e-mail.
All our products are carefully and safely packaged in order to protect them from impacts and thermal exposure.
In case of damaged packaging, you may refuse delivery and contact us immediately.
It is possible to have products sent to a address different from your own just write it in the order form while placing your order.
All our packages are assigned to professional couriers that cannot leave them unguarded in front of the door.
We suggest you to specify an address where the courier will find somebody who can sign for the delivery.
You can track your package using your tracking number on the courier web site.
TNT: www.tnt.it
UPS: www.ups.com
Fedex: www.fedex.com
All our shipments can be tracked after 24/48 hours from the notification.
FREIGHT CHARGE
To see shipping rates and delivery time, please go to Shipping page.
WARRANTY
All Klepsoo items are original and 100% authentic.
All the items come in their original case with authenticity certificate and booklet.
All watches are 24 months warranty covered from the date of purchase, against production defects.
Klepsoo is not responsible for direct or indirect damages occurred to people or things due to the bad performances of the products. In case of prouved bad performance of the product, warranty allows to repair or change the product.
The acceptance of all terms is made fulfilling the order form.
CLAIMS
You can write an email to info@klepsoo.it or fill out the form if any issue. We will answer your question the first working days after receipt your request and within 24/48 hours. You can also reach us on the phone at this number 0039 015 20479.
Our customer service is at your disposal from Monday to Friday from 8,30 am to 7 pm and on Saturday from 9,00 am to 12 am (Central European Time), except from National Holidays (in this case you will be notified in advance).
KLEPSOO - Star s.r.l., Via Nazario Sauro, 11/B - 13900 Biella - ITALY
E-mail: info@klepsoo.com - Tel. +39 015 20479